Talkswitch 48-CVA - Manual (Page 103)

95 4.0 Using TalkSwitch
Music-on-Hold and Call Forwarding to Remote Extensions:
If you are using the telephone company’s 3-Way Calling/Conference service
(Same Line Connect) to activate TalkSwitch’s Call Forwarding, callers will not
hear your ‘music’ when being forwarded to a Remote Extension. When calls are
forwarded, the caller is put on hold by the telephone company central office
switch rather than at TalkSwitch. Therefore, the caller hears silence while being
transferred.
A system prompt will indicate that callers will hear silence while the system tries
to locate their party. This prompt helps explain to callers why all of a sudden they
may hear silence for an extended period of time before possibly connecting to the
Remote Extension. This prompt cannot be disabled.
If you have 2 or more units on a LAN, you will need to supply a music source to each
TalkSwitch unit. 1/8" audio splitters are available at most electronics stores.
4.6 Mode Switching Options
Manual Mode Switching:
You can use telephone keypad commands at either a Local Extension or at the
Auto Attendant to have TalkSwitch switch Modes.
At Local Extension dialtone or at the Auto Attendant, dial to enter command
mode, then enter a password if necessary. Next, dial any of the following Quick
Commands followed by the
sign:
Activate Mode 1: 3 1
Activate Mode 2: 3 2
Check Current Mode: 3 0
Automatic Mode Switching using the Time Scheduler:
Use the configuration software to activate TalkSwitch’s Time Scheduler feature.
You can configure TalkSwitch to automatically switch between Modes by
configuring the times for Mode changes in the ‘Modes’ tab located under Call
Handling in the configuration software.
If at any time you switch modes manually, TalkSwitch will automatically switch
to the proper mode during the next scheduled mode change.
Networked
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 95