Talkswitch 48-CVA - Manual (Page 96)

88 TalkSwitch User Manual
2. Manual call forwarding - If someone in your office has answered a call at a
Local Extension, the call can be ‘transferred’ to one of the call forwarding
(Remote Extension) numbers. Simply put the call on hold at the Local
Extension, dial the Remote Extension number (e.g. 211) to which you want
the call forwarded and then hang-up. The call will be handled according to
the Call Cascade options of that Remote Extension.
3. Conditional call forwarding - If the Auto Attendant answers a call and the caller
selects an extension or Ring Group number that is already busy or is not
answered, the Auto Attendant can forward the call to a Remote (out of office)
extension number. Conditional call forwarding is configured in the TalkSwitch
Software using the Call Cascade’s ‘No answer’ or ‘Busy at extension’ settings
configurable for each Local Extension, Remote Extension and Ring Group.
4.3.2 Transferring calls from a Remote Extension
Remote Extension Call Transfer is a new feature introduced in version 2.39 of the
TalkSwitch firmware. Calls forwarded to a Remote Extension (not using Centrex or
3-Way Calling services) can be transferred to any local or remote extension, ring
group or voice mailbox. This feature also applies to VoIP Extensions 250-299.
Transferring calls:
Calls can be placed on hold at a Remote Extension by dialing anytime
during a conversation. You will then hear dialtone as you would hear at a Local
Extension. At that time, you can perform any of the following actions:
1) Press again to retrieve the call placed on hold.
2) Dial any Local Extension, Remote Extension or Ring Group.
3) Dial and mailbox to transfer a caller to a voice mailbox.
If the system is configured in the TalkSwitch software in the Troubleshooting 2 tab
to perform blind transfers only, then the system will then play the prompt “Call
Transferred. Goodbye.” and hang up after the extension or mailbox is dialed.
If the system is configured in the Troubleshooting 2 tab to allow screening of
calls, then you need to dial
4 to complete a transfer or 5 to cancel the
transfer and return to the caller.
4.3.3 Screening options for forwarded calls
The screening options for Call Forwarding are configured in the TalkSwitch software
using the Call Cascade’s ‘Answer at ext.’ options available in the ‘Remote Extension’
tab. See section 2.3.3.5
Forwarding calls with screening:
When ‘play accept/reject prompt’ is configured in the ‘Answer at ext.’ Call
Cascade option, TalkSwitch plays a pre-recorded prompt to the caller asking them
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 88