Talkswitch 48-CVA - Manual (Page 112)

105 Appendices
Appendix A - Help & Troubleshooting
If you are having problems with the configuration or operation of TalkSwitch, please
check this section. If you don’t find the solution to your problem here, try checking
the FAQ section located in the Support area at our website: www.talkswitch.com/support.
If you cannot resolve your problem and require further assistance, you can do one of
the following:
1. Contact your TalkSwitch dealer.
2. Contact our Customer Support department by e-mail:
[email protected].
3. Call a Technical Support Specialist at Centrepoint Technologies:
(613) 725-2980 weekdays between 9:00 a.m. and 5:00 p.m. EST.
Please have the following information available when you call:
a) Your e-mail address and telephone number.
b) The serial number located on the bottom of TalkSwitch.
c) Your date of purchase.
d) The number of telephone lines that you have connected to TalkSwitch.
e) The telephone company services that you are using with TalkSwitch.
f) Your PC’s operating system (e.g. Windows 95, 98, ME, 2000 etc.)
Troubleshooting
This section of the manual is designed to help you quickly resolve problems with
TalkSwitch. The problems are organized in the following manner.
1. Problems that can occur when installing the configuration software.
2. Problems that can occur during Configuration.
3. Problems that can occur while using TalkSwitch.
4. Problems that can occur with 2 or more units networked
Before examining the problems, review these common installation checks.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 105