Talkswitch 48-CVA - Manual (Page 116)

109 Appendices
Music-on-Hold:
Problem: Callers hear music and ‘ringing’ when the Auto Attendant transfers
their call to an extension.
• You have an audio device plugged into TalkSwitch, but have not enabled the
Music-on-Hold feature found on the On-Hold/Ringback tab in the System
Information folder of the TalkSwitch software.
Problem: Callers hear music and a beeping sound when put on hold at an
extension.
• You have an audio device plugged into TalkSwitch, but have not enabled the
Music-on-Hold feature found on the On-Hold/Ringback tab in the System
Information folder of the TalkSwitch software.
Problem: Callers hear the ‘One moment please’ message and then total silence
when the Auto Attendant transfers their call to an extension.
• You have enabled the Music-on-Hold feature, but have not attached an audio
device to the MUSIC jack on TalkSwitch.
• There is a problem with the music source. Check all connections and power.
Problem: Callers hear only silence when put on hold at an extension.
• You have enabled the Music-on-Hold feature, but have not attached an audio
device to the MUSIC jack on TalkSwitch.
• Make sure you use the ‘Flash’ or ‘Link’ button to put callers on hold. If you
use the ‘Hold’ button on a regular phone, callers will be placed on hold at the
phone itself, and not through TalkSwitch.
Problem: Sometimes callers do not hear Music-on-Hold .
• Make sure you have a music source connected to the MUSIC jack at the back
of each TalkSwitch unit connected to the LAN.
Call Routing with Local Extensions and Home Phones (Transfer and
Intercom):
Problem: Callers are disconnected when transferring calls from one extension to
another.
• It is possible that if you are using the hookswitch to put callers on hold rather
than a Flash button, you may be holding the hookswitch down too long, and,
as a result, are actually hanging up on the caller.
Networked
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 109