Talkswitch 48-CVA - Manual (Page 89)

81 4.0 Using TalkSwitch
Call Pick Up/Call Grab:
To intercept a call that is ringing on any other Local Extension before or after the
Auto Attendant has engaged, pick up your handset and, at the TalkSwitch internal
dial tone, dial
9. This will route the call to your Local Extension.
To “Grab”a call ringing specifically at another extension before or after the Auto
Attendant has answered, dial
7 and the extension number (ie. 7112 to grab
a call ringing at extension 112). If you are in the middle of a call and want to
connect to another incoming caller, press ‘flash’ to place the first caller on hold,
then dial
9 or 7 and the extension number to connect to the second caller.
Once you are finished the second call, or you would like to return to the first
caller, press ‘flash’ ‘7’.
4.2.3 Placing calls on Hold at a Local Extension
To Place calls on hold:
To place callers on hold, press ‘flash’. Follow the same procedure to take callers
off immediate hold. If you have multiple callers on hold or in queue at your
extension, you can press ‘flash’ ‘7’ to retrieve callers on a first in / first out basis.
If you use the ‘Hold’ button on a regular phone, you will not be able to access any of
the TalkSwitch features while the caller is on hold. Also, if you have Music-on-hold
enabled, the caller will not hear music while they are on hold.
4.2.4 Transferring calls
From a Local Extension to another Local Extension, Remote Extension or
Extension Ring Group:
To initiate an Unscreened Transfer – put the caller on hold (by dialing ‘flash’),
dial the appropriate extension number and hang up. The caller will be taken off
hold when the receiving extension is answered. If the transferred call is not
answered after the number of rings specified in the No Answer setting for the
destination extension or if the extension is busy, one of the following will happen:
D efault: The transferred call will be handled according to the
destination extension’s No Answer or Busy at extension
settings.
Option: The call will be transferred back to the transferring
extension.
The option is chosen in the Manual Transfer tab in the Options folder.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 81