Talkswitch 48-CVA - Manual (Page 66)

56 TalkSwitch User Manual
2. No answer at ext. - routing options when this extension does not answer
after a specified number of rings:
Cascade options include forwarding calls to a Local Extension, Remote
Extension, Extension Ring Group, built in Voicemail, Announcement,
Auto Attendant or keep ringing.
3. Answered at ext. - routing options when this extension ‘rejects’ a screened
call:
Selecting ‘play caller’s name first’ will prompt callers, when they choose this
extension at the Auto Attendant, to record their name. When you answer the
call at the extension, it will announce the caller (by playing their recording),
at which time you can choose to accept the call by pressing
or reroute the
call to the Cascade options on this tab by either hanging up or pressing .
Routing options include forwarding calls to a Local Extension, Remote
Extension, Extension Ring Group, Voicemail, Announcement, Auto Attendant
or hang up. In the case where ‘hang up’ is selected, TalkSwitch will first play
the following prompt before hanging up: “I’m sorry, that extension is
unavailable at this time. Please try again later.”
4. Do not Disturb - routing options when this extension has engaged the ‘Do
not Disturb’ feature:
The Do not Disturb feature is toggled on or off by dialing 62 from a Local
Extension handset. Cascade options include forwarding calls to a Local
Extension, Remote Extension, Extension Ring Group, Voicemail,
Announcement, Auto Attendant or hang up. When Do not Disturb is enabled,
you will hear “Do not disturb on” before the dialtone as a reminder since no
calls will ring through to your extension. You may still dial during this
prompt.
In the Cascade sequence, only choosing an extension (Local, Remote or Ring Group)
will allow you to choose an option in the next selection. Any other selection is
considered an end-of-call option. Note as well that the last selection in the Cascade
sequence only allows the choice of an ‘end-of-call’ option. This is done so the chance
of a caller being “looped” within the system is removed.
Adding selections to a Call Cascade that are not yet configured:
If while configuring the Cascade sequence you require a Local Extension, Remote
Extension, Ring Group, Voice mailbox or Announcement that has not been
activated as yet, you can easily add the required selection by choosing ‘new’. If
chosen, a dialog box will appear that will allow you to configure the required
item. Simply fill in the required information to add the new option to the
selectable list.
The information given in the ‘Add new...’ screens will be reflected within their respective
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 56