Talkswitch 48-CVA - Manual (Page 58)

48 TalkSwitch User Manual
After the Auto Attendant has finished playing and no selection has been
made within x seconds:
If no selection is detected at the specified Auto Attendant, TalkSwitch can
route the call to any Local or Remote Extension, Ring Group, Voice
mailbox, Auto Attendant, Announcement, dial by name directory, queue the
caller or simply hang up. This feature is included in case someone does not
have a touch-tone phone or if it is a fax call where the calling fax machine
does not emit a CNG tone. It can also be used to forward calls immediately
after the Auto Attendant answers the call. You can specify the length of time
after the Auto Attendant has finished playing before it performs the ‘no selec-
tion’ action.
Fax calls are detected by a series of beeps called a CNG tone. If a fax machine sends
this tone while trying to establish a connection to a fax machine connected to
TalkSwitch, TalkSwitch will handle the call accordingly. Not all fax machines emit a
CNG tone, and as a result, TalkSwitch will not be able to detect those fax calls and
route them to the fax machine. To guarantee the reception of every fax, we recommend
the use of a ‘Distinctive Ring Number’ added to one of your lines for fax calls.
TalkSwitch can then handle every fax call consistently.
The digits 6, 7, 8 and 9 are not available as programmable options, since they are
used for other system features:
If 6 is dialed:
If you press ‘6’ at the Auto Attendant, you will be able to configure and use
Auto and Prompted Call Back. See section 2.3.4 for more details about con-
figuring Call Back and section 3.7.2 for details on using Call Back.
If 7 is dialed:
TalkSwitch uses 7 to precede PBX extensions of another Centrex or PBX sys-
tem. If TalkSwitch is not connected to another system, 7 is inactive. If
TalkSwitch is connected to another PBX system, see section 2.3.5.4 for more
details.
If 80 - 88, or 9 is dialed:
If you press ‘80 - 88 or 9’ at the Auto Attendant, you will access Call Bridge if
it has been permitted. See section 2.3.4.3 for more details on configuring Call
Bridge and section 3.7.1 for details on how to use Call Bridge.
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