Talkswitch 48-CVA - Manual (Page 99)

91 4.0 Using TalkSwitch
4.4.1 Activating Voice mailboxes
A Voice mailbox is activated in the TalkSwitch configuration software. There are 3
series of Voice mailboxes that can be activated in the Voicemail section of the
configuration:
Local Extension mailboxes:
These mailboxes are generally associated to the Local Extensions. By default,
all Local Extensions are activated with a respective mailbox.
Remote Extension mailboxes:
The Remote mailboxes are associated with the Remote Extensions. If you
activate a Remote Extension and want a voice mailbox associated with that
extension, you can activate that mailbox in the Voicemail tab.
General mailboxes:
These mailboxes are activated in the Voicemail tab. They are not associated
to any particular extension.
If you want inbound calls to go straight to a voice mailbox after x number of rings, then
you need to program an Auto Attendant to answer first, and then provide a fall through
to voicemail. See section 3.3.3.3 for an example of this configuration.
Callers can reach voicemail or announcements via the Auto Attendant, Call Cascade,
or they can be transferred from a Local Extension. To leave a message from a local
extension, they can pick up a Local Extension and dial
and the mailbox number.
To transfer a caller to voicemail, press ‘flash’ then and the mailbox number.
When a caller presses after leaving a message, or after 2 minutes has elapsed,
TalkSwitch will play a prompt asking callers if they wish to keep the message, listen
to the message or record a new message. Callers can also press ‘0’ and the system will
direct the call according to the setting of the Auto Attendant that transfered the call
originally.
4.4.2 Retrieving Messages / Accessing a Voicemail box
When a new message is left at a Local Extension mailbox, TalkSwitch will play stutter
dial tone to that extension when the handset is picked up. It can also light up the
message waiting light on the phone if the phone supports FSK Message Waiting
Indicator.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 91