Document Outline

• NexPath Telephony Server
• User’s Guide
  • Copyright © 1997-2001 NexPath Corporation
  • NTS SERVER HARDWARE LIMITED WARRANTY
  • Table of Contents
  • CHAPTER 1 Introduction
    • Where to go for assistance
    • Support Policies
    • Legal Notices
  • CHAPTER 2 Telephone Operations
    • General Concepts
      • Hook-flashes
      • Beeps and rings
      • Ring Cadence
      • Call distribution groups
      • Ring groups and Pickup groups
      • Extensions numbers in the NexPath Telephony Server
      • System speed dial numbers
    • Accept Calls/Do Not Disturb
      • Accept Calls
    • Barge In
      • Barge In
    • Call Forwarding
      • Forward Calls
    • Call Waiting
      • Enable Call Waiting
    • Clear
      • Clearing a Command Sequence
    • Conference Calls
      • Set Up Conference
    • Day Ringing/Night Ringing
      • Enable Day Ringing
    • Disconnecting
      • Disconnect Call
    • Do Not Disturb
    • Help
      • Help
    • Hold
      • Put A Call On Hold
    • Hook Flash the Central Office Line (Centrex and CLASSsm features)
      • Hook Flash the Central Office Line
    • Inside Lines
    • Line and Extension Numbers
      • Announce Line Number and Extensions
    • Listen In
      • Listen In
    • Night ringing
    • Operator
      • Dial the operator
    • Outside Lines
      • Obtain an Outside Line
    • Paging (Public Address)
    • Park Orbits
    • Passwords
      • Enter Password
    • Pick up
      • Pick Up Ring Group
    • Transferring Calls
      • Direct (Blind) Transfer
    • Summary of the keypad sequences
  • CHAPTER 3 Voice Mail
    • Determining if you have new messages in your voice mailbox
    • Accessing voice mail from your telephone
      • FIGURE 3-1. Telephone keypad when in voice mail: Message Menu
      • FIGURE 3-2. Telephone keypad when in voice mail: Main Menu
      • Forwarding a message to another mail box
      • Forwarding a message to a group
      • Call the person who left a message
      • Getting a help message during voice mail
      • To record your standard or alternate greeting
      • To listen to your standard or alternate greeting
      • To set your Standard Greeting or Alternate Greeting
      • Accessing your voice mail from an outside line
      • Getting into your voice mail box if your mailbox is full
      • To enter a numeric pager number
      • Recording a short name
      • Adding a voice mail distribution group
      • Removing a voice mail distribution group
      • Sending a message directly from voice mail
        • FIGURE 3-3. Keypad options for Send Message after pressing during Record.
    • Features Available When Leaving a Message
      • Keys that callers can use during the greeting when they are in voice mail
      • Keys that callers can use during or after recording a message
  • CHAPTER 4 Windows Desktop Tools- NexPath Dialer
    • Installing the NexDial dialer program
    • Configuring the dialer
      • FIGURE 4-1. Configuration Management Screen
      • FIGURE 4-2. Configuring setup parameters for NexDialtm
      • FIGURE 4-3. The Tools->Options menu in NexDial
    • Features available with NexDial Dialer Window
      • Screen pops
      • The numeric keypad and the Dial/Transfer button
        • FIGURE 4-4. NexDialtm Network Dialer Application.
      • User speed dial buttons
      • The function buttons below the keypad
      • Status information
      • Setting Day/Night Mode
      • Changing your password
      • Selecting the audio player
    • Voice Mail Access from NexDial
      • FIGURE 4-5. The Voice Mail Window in NexDial
      • Playing back a message
      • Calling the call back number
      • Saving a copy of the voice mail file to the local computer
      • Forwarding a message to another voice mail box or a group
      • Recording your Standard Greeting
      • Recording your Alternate Greeting
      • Selecting the Standard or Alternate Greeting
      • To play back your greetings
      • Deleting a message or messages
      • Announce Time and Date and/or Caller ID
        • FIGURE 4-6. Voice Mail Message Options
      • Numeric Pager Notification
        • FIGURE 4-7. Numeric Pager Notification for Voice Mail
      • Email Notification
        • FIGURE 4-8. Email Notification for Voice Mail
      • Adding and Using Voice Mail Distribution Groups
        • FIGURE 4-9. Voice Mail Distribution Groups
        • FIGURE 4-10. Editing a user voice mail distribution group
      • Personal Phone Book
        • FIGURE 4-11. Personal Phone Book
      • Viewing the Call Log
        • FIGURE 4-12. Viewing the system call log using NexDial.
    • Integration with Goldmine 4.0 and ACT! 3 & ACT! 4:
  • CHAPTER 5 Windows Desktop Tools- NexPath Call Director
    • System Requirements for NexDirector
    • Installing the NexDirector program
    • Establishing a network connection to the NexPath Telephone Server
      • FIGURE 5-1. NexDirector login dialog box.
    • NTS Server Configuration Issues Related to NexDirector
      • FIGURE 5-2. Including Extensions in the system phonebook using AdminTool.
      • FIGURE 5-3. NexDirector Screen (Inside lines tab)
    • Configuration and Setup
      • FIGURE 5-4. Options Configuration
    • Tabs and Views
      • FIGURE 5-5. Using Call Director
    • Configuration Management- Multiple Views
      • FIGURE 5-6. NexDirector Configuration Management Dialog Box
    • Customizing Buttons and Views
      • FIGURE 5-7. Customizing buttons on NexDirector
    • Resetting Button Assignments
    • Resizing the Window
    • Activity and Status
    • Controlling Calls
      • Call An Extension
      • Transfer A Call
      • Retrieve a call from a Park Orbit
      • Put a call on Hold
      • Seizing a particular outside line
      • Picking up a ringing call
      • Do Not Disturb
      • Disconnect a call
  • CHAPTER 6 TelOper: the Web Browser Desktop Interface
    • To Control your Phone from your Web Browser
      • FIGURE 6-1. Log-in page for controlling your phone from your computer
    • The Control page
      • FIGURE 6-2. The Control Page
      • Selecting a voice mail box to monitor
      • VM Barge-in
      • Send to VM
      • Hold
      • Call Control
      • Using the Ring Group button
        • FIGURE 6-3. A Ring Group page
    • The Voice Mail page
      • FIGURE 6-4. A voice mail alert box
      • FIGURE 6-5. A sample voice mail page
      • Setting message, pager, and email parameters
      • Dialing Method for Call Back
      • Other Voice Mail Features
    • System Information
      • FIGURE 6-6. The System Information page
    • Using the Phone Book page
      • FIGURE 6-7. A sample Phone Book page
    • The View Log button
      • FIGURE 6-8. A sample Call Log page
    • The status information at the bottom of the Control page
  • CHAPTER 7 Installing the NexPath TAPI 2.1 Service Provider
    • Installing the NexPath TAPI 2.1 Telephony Service Provider (TSP) program
      • FIGURE 7-1. Telephony Dialing Properties Window
      • FIGURE 7-2. The NexPath TAPI 2.1 Configuration Window
    • Using the NexPath Telephony Service Provider (TSP) with other programs
      • FIGURE 7-3. Configuring the Microsoft Phone Dialer to use the NexPath Telephony Server TAPI inter...
    • Uninstalling the NexPath TAPI Telephony Service Provider (TSP)
  • CHAPTER 8 Frequently asked questions
  • APPENDIX A Glossary
  • Index