Monroe Electronics Electrostatic Fieldmeter - Static Monitor - model 177A - Manual (Page 3)

2
WARRANTY
Monroe Electronics, Inc., warrants to the Owners, this instrument to be free from defects in material
and workmanship for a period of two years after shipment from the factory. This warranty is
applicable to the original purchaser only.
Liability under this warranty is limited to service, adjustment or replacement of defective parts (other
than tubes, fuses or batteries) on any instrument or sub-assembly returned to the factory for this
purpose, transportation prepaid.
This warranty does not apply to instruments or sub-assemblies subjected to abuse, abnormal
operating conditions, or unauthorized repair or modification.
Since Monroe Electronics, Inc. has no control over conditions of use, no warranty is made or implied
as to the suitability of our product for the customer’s intended use.
THIS WARRANTY SET FORTH IN THIS ARTICLE IS EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REPRESENTATIONS, EXPRESS, IMPLIED OR STATUTORY INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS.
Except for obligations expressly undertaken by Monroe Electronics, in this Warranty, Owner hereby
waives and releases all rights, claims and remedies with respect to any and all guarantees, express,
implied, or statutory (including without limitation, the implied warranties of merchantability and
fitness), and including but without being limited to any obligation of Monroe Electronics with respect
to incidental or consequential damages, or damages for loss of use. No agreement or understanding
varying or extending the warranty will be binding upon Monroe Electronics unless in writing signed by
a duly authorized representative of Monroe Electronics.
In the event of a breach of the foregoing warranty, the liability of Monroe Electronics shall be limited
to repairing or replacing the non-conforming goods and/or defective work, and in accordance with the
foregoing, Monroe Electronics shall not be liable for any other damages, either direct or
consequential.
RETURN POLICIES AND PROCEDURES FACTORY REPAIR
Return authorization is required for factory repair work. Material being returned to the factory for
repair must have a Return Material Authorization number. To obtain an RMA number, call 585-765-
2254 and ask for Customer Service.
Material returned to the factory for warranty repair must be accompanied by a copy of a dated
invoice or bill of sale, which serves as a proof of purchase for the material.
Repairs will be returned promptly. Repairs are normally returned to the customer by UPS within ten
working days after receipt by Monroe Electronics, Inc. Return (to the customer) UPS charges will be
paid by Monroe Electronics on warranty work. Return (to the customer) UPS charges will be prepaid
and added to invoice for out-of-warranty repair work.
EXPEDITED FACTORY REPAIR:
All material returned to the factory by air or by an overnight service will be expedited. Expedited
factory repairs will be returned to the customer by the same mode of transportation by which the
material was returned to the factory for repair (i.e., material returned to the factory by an overnight
service will be returned to the customer by an overnight service).
NOTE: Return (to the customer) transportation expenses for expedited factory repairs will always be
at the expense of the customer despite the warranty status of the equipment.
FACTORY REPAIRS TO MODIFIED EQUIPMENT:
Material returned to the factory for repair that has been modified will not be tested unless the nature
and purpose of the modification is understood by us and does not render the equipment untestable
at our repair facility. We will reserve the right to deny service to any modified equipment returned to
the factory for repair regardless of the warranty status of the equipment.