Training attendant operators, Training attendant operators -89 – Hitachi HCX5000I User Manual
Page 160
C
HAPTER
2: A
DDITIONAL
O
PERATIONS
T
RAINING
A
TTENDANT
O
PERATORS
HCXTD840, Issue 1, July 2001
2-89
Training Attendant Operators
The duplicate
handset jack
When training new attendant operators, you may want to
use the duplicate handset jack.
Handset jack
location
A handset jack is located about midway down on both
sides of your console.
Monitoring
and entering
trainee
conversations
You can plug a second handset into the unused jack so that
the trainer can monitor and enter trainee conversations.
Industry
standard
handsets
The SelecSet 500A attendant console uses
industry-standard handsets so that you can use a handset
from another SelecSet or analog phone while training.
Recording
trainee
conversations
You may choose to record trainees’ conversations rather
than monitor them in person. If so, use the recording jack
at the rear of the console, or the <RECORD> key, if your
phone is equipped with one. See