HP zl - Manual (Page 66)

hp toptools for openview nnm user guide
Page 66 Version 5.6
NsaAgentStatus is executed as an action-on-event when a Netserver trap is received by NNM. It changes the status
of a Netserver subsystem symbol to reflect the severity of the trap.
6.1.2 Server Bridge Process
The HP Toptools for OpenView NNM server bridge component installs on the toptools server. The installation
wizard adds one process to toptools that is controlled by the toptools services manager rviewscm.exe.
HPTTSrvrBrg
The HPTTSrvBrg process receives 1
st level discovery information (e.g. node address) from the hpttBrdgDisc
process. Discovery information from NNM populates the toptools database. HPTTSrvBrg forwards DMI and WMI
discovery information to hpttBrdgDisc so that DMI and WMI-based HP products can be identified within the NNM
database.
6.2 Troubleshooting Steps
Troubleshooting should proceed in the sequence listed below, as each item is dependent on the proper behavior of
the items listed before it.
•
•
•
Verify component operation
Check log files
Review Tips and Suggestions in section 6.7
6.3 Verifying toptools integrated device manager
Since all NNM menu item actions involve launching a web browser with a URL, it is important to verify that this
can be done outside of OpenView NNM. From the system running OpenView NNM, launch the browser with the
following URL:
http://<Toptools_Server_DNS_name>/hptt
This should bring up the opening screen of HP Toptools. If this fails, refer to the HP Toptools documentation to
correct the problem.
6.4 Verifying the toptools server bridge
Go to the Toptools Home Page by selecting Tools->HP Toptools->Toptools Home from the OpenView NNM menu
bar. Select Settings from the left-hand panel. Select the item on the pull-down menu, Toptools Services. This
should bring up a status list of all the HP Toptools services in the right-hand panel of the web browser. One of the
services should be called HP Toptools Server Bridge. This service should be running. If it is not listed, this means
that this component has been uninstalled, and needs to be reinstalled. If it is not running, the services should be
started, which can be done from this screen. If it is running, try running “telnet <Toptools_server_dns_name>
5041” which should successfully connect you to the port which this component uses. (Note that telnet should not
provide you with an other indication of success other than an error-free connect; a failure would be a message
indicating that it was unable to connect to this port. If you encounter a failure, try rebooting the system.)
6.5 Verifying the Platform Bridge
Running ovstatus should display a list of NNM object managers including the discovery process called
hpttBrdgDisc. This process should be running and not indicate any errors. If it is not running, start the process
using “ovstart hpttBrdgDisc”.
When ovw is running, hpttBrdgMgr should be running. If it is not, try restarting ovw. If it still does not show up
in the task manager, reinstall the bridge.