Can send but not receive faxes – Lexmark 5000 Series User Manual

Page 113

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Do you have Voice Mail service?

Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail
and the printer to answer calls:

See “Setting the distinctive ring” on page 60. Setting selections include single ring, double ring, triple ring, and
any ring.

Consider adding a second telephone line for the printer.

Check country code

Make sure the country code has been set for the country or region where you are operating the printer:

1

From the control panel, press Settings.

2

Press

or

repeatedly until Device Setup appears.

3

Press .

4

Press

or

repeatedly until Country appears.

5

Press .

6

Press

or

repeatedly until the country or region setting indicated by an * appears.

7

If you want to change the country code:

a

Press

or

repeatedly until the country or region where you are operating the printer appears.

b

Press to save the setting.

Is your printer memory full?

Change setting to Scan after Dial.

1

From the control panel, press Fax Mode.

2

Press

.

3

Press

or

repeatedly until Fax Setup appears.

4

Press .

5

Press

or

repeatedly until Dialing and Sending appears.

6

Press .

7

Press

or

repeatedly until Scan appears.

8

Press .

9

Press

or

repeatedly until After Dial appears.

10

Press .

Can send but not receive faxes

These are possible causes and solutions. Try one or more of the following:

Load paper

Load paper to print any faxes that have been stored in the printer.

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