Banner paper jams, Paper continues to jam – Lexmark 5000 Series User Manual
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Check printer default and pause settings
1
In Windows Vista, click
Control Panel Printers (under Hardware and Sound).
In Windows XP, click Start
Settings Printers and Faxes.
2
Double-click the print queue device.
3
Click Printer.
•
Make sure no check mark appears next to Pause Printing.
•
If a check mark does not appear next to Set As Default Printer, you must select the print queue device for
each file you want to print.
Banner paper jams
These are possible solutions. Try one or more of the following:
Clear banner paper jams
1
Press
to turn off the printer.
2
Remove the jammed banner paper from the printer.
Review banner printing checklist
•
Use only the number of sheets needed for the banner.
•
Select the following settings to enable the printer to feed paper continuously without jamming:
1
With a document open, click File
Print.
2
Click Properties, Preferences, Options, or Setup.
3
Select the Paper Setup tab.
4
From the Paper Size area, select Banner.
5
Select Letter Banner or A4 Banner as the paper size.
6
Select Portrait or Landscape.
7
Click OK.
8
Click OK or Print.
Paper continues to jam
Are you using paper designed for an inkjet printer?
Check the type of paper you are using. Some low-quality papers may be too thin or too slick to be fed correctly into
the printer. For more information, see “Choosing compatible specialty paper types” on page 66.
Are you loading the paper correctly?
For more information, see “Loading paper” on page 35.
Note: Do not force paper into the printer.
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