Lexmark 5000 Series - Manual (Page 143)

3 Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer.
4 Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens.
Note: The scan lens is located under the white roller.
5 Reinstall the dry white roller, push the roller lever gently to the left, and then snap it into place.
6 Reconnect the power cord and the phone line.
Partial document or photo copies
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown in the Automatic Document Feeder (ADF) and centered
between the ADF paper guides.
Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.
Scan troubleshooting
Scanner does not respond
These are possible solutions. Try one or more of the following:
Check messages
Resolve all error messages.
Check power
If the light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power cord
is properly connected to the printer.
Check printer default and pause settings
1 Do one of the following:
• In Windows Vista, click Œ Control Panel.
• In Windows XP, click Start.
2 Click Printer or Printers and Faxes.
3 Double-click the printer you want to check.
4 Click Printer.
5 Make sure no check mark appears next to Pause Printing. If a check mark appears next to Set As Default Printer,
you must select the correct printer from a list each time you print.
Removing and reinstalling the software
For more information, see “Removing and reinstalling the software” on page 110.
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