Lexmark 5000 Series - Manual (Page 116)

Check cartridges
1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
1 2
3 Reinsert the print cartridges.
Received fax has poor print quality
These are possible causes and solutions. Try one or more of the following:
Review checklist for sender
• Check that the quality of the original document is satisfactory.
• Resend the fax. There may have been a problem with the quality of the telephone line connection.
• Increase the fax scan resolution.
Check ink
Check the ink levels, and install a new print cartridge if necessary.
Clean scan lens and white roller
1 Unplug the power cord and the phone line from the wall.
2 Open the control panel.
3 Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer.
4 Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens.
Note: The scan lens is located under the white roller.
5 Reinstall the dry white roller, push the roller lever gently to the left, and then snap it in to place.
6 Reconnect the power cord and the phone line.
Caller ID information is not displayed
Caller ID pattern may not be set correctly
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country
or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern for
the printer to display Caller ID information. For more information, see “Changing Caller ID pattern using the control
panel” on page 52.
Fax Error
The fax machines have stopped communicating.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
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