NCR S26 - Manual (Page 165)

NCR Support Phone Numbers
NCR S26 Hot Plug Server User Guide E-5
NCR Support Phone Numbers
A list of NCR support telephone numbers is located in this chapter. Enter the
NCR support phone numbers that you will use in the spaces provided below.
Enter Hardware Support Number __________________
Enter Software Support Number __________________
Enter After Hours Support Number __________________
Before Placing a Hardware Support Call
Before placing a hardware support call, follow these steps:
1. Consult the system User Guide.
2. Understand the Failure Mode.
3. Consult your in-house help desk.
4. Run the system diagnostics.
5. Record any error codes or error messages.
6. Eliminate any third-party integrated components (hardware or software).
7. If the problem is related to a third-party component, contact the third-
party technical support.
Placing a Hardware Support Call
To place a hardware support call, follow these steps:
1. Call the hardware support number you recorded on the previous page.
Note that after-hours calls are subject to an extended coverage charge.
2. Provide the following information to the support associate:
– Model/serial number
– Brief description of symptoms, including any error messages or
numbers displayed