NCR S26 - Manual (Page 167)

NCR Support Phone Numbers
NCR S26 Hot Plug Server User Guide E-7
To place a software support call, follow these steps:
1. Call the software support number you recorded under the heading “NCR
Support Phone Numbers” earlier in this chapter. Note that after-hours
calls are subject to an extended coverage charge.
2. Provide the following information to the support associate:
– System/network handle
– Brief description of symptoms, including any error messages or
numbers displayed
– Your company name and address
– Name and telephone number of the person NCR should contact about
the problem
– The dial-up telephone number for direct modem access into your
server system
3. A system analyst will return your call. Be prepared to provide the
following information:
– Operating system version
– Any patches or service packs to the Operating System or application
software
– Application module
– Application/program version
– The exact wording of the error message, including the number, if
applicable
List of NCR Support Telephone Numbers
This section contains support telephone numbers for the United States and
other areas of the world.
NCR Faxback System
Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list
of the latest information available. The information you need may be available
through this fax system.