NCR S26 - Manual (Page 174)

Support Services
E-14 System Support Log
NCR On-Site Hardware Support Services
NCR offers on-site system hardware support. Check with your local office for
detailed coverage hours. Three support levels are available, as listed below.
Priority Plus Priority Next Day
Coverage Hours 24 hours
7 days 8 a.m. - 9 p.m.
Mon-Fri 8 a.m. - 5 p.m.
Mon-Fri
Response
Time* Best response; not
to exceed 4 hours Best response; not
to exceed 4 hours Next working
day
Usage
Environment Highly Critical Urgent Less critical
* Response time to locations beyond 160 km may be longer.
NCR Support Phone Numbers
A list of NCR support telephone numbers is located at the end of this
appendix. Enter the NCR support phone numbers that you will use.
Enter Hardware Support Number
Enter Software Support Number
Enter After Hours Support Number