Nortel Networks NN46110-602 - Manual (Page 95)

Chapter 4 Troubleshooting 95
Nortel VPN Router Troubleshooting
Document not found message
Cause: This message is returned when the HTTP server cannot find the requested
window. This can happen because the Java navigation index file is out of synch
with the rest of the system. A corrupted or incorrectly cached index file can also
cause this problem.
Action: Clear your browser cache or restart your browser to correct this problem.
New administrator login ignored
Cause: Internet Explorer saves your user ID and password in its cache and
automatically resends those values on subsequent login attempts. Therefore, when
prompted after an idle timeout, the user ID and password value you enter are
ignored, and Internet Explorer sends the original user ID and password. For
example, if you log in as administrator with password abc123De, log out, and then
log in again, this time as DottieDoe with password FGh45678, Internet Explorer
sends Administrator with passwordabc123De.
Action: When you log off the VPN Router, close out of the Web browser
completely (shut down the browser). This clears the cache and the next time that
you log in you are starting fresh.
Excess resource consumption using Internet Explorer
Cause: Internet Explorer has a known problem with excessive memory
consumption using Java applets. Over time, this problem can cause serious overall
system performance degradation.
Action: If you notice that your system's performance seems to slow down for no
reason, close and restart Internet Explorer. This releases unused memory and
improves system performance. Go to www.premium.microsoft.com/support/kb/
articles/q173/1/45.asp for details.
Internet Explorer 4.0 multiple help windows
Cause: In Internet Explorer 4.0, if you select context-sensitive help and do not
close the help window after viewing, you can end up with multiple help windows
open.