Nortel Networks NN46110-602 - Manual (Page 99)

Chapter 4 Troubleshooting 99
Nortel VPN Router Troubleshooting
Solving firewall problems
An error occurred while parsing the policy
Description: The policy that you are attempting to view or edit cannot be opened
because it does not conform to the required format. This is caused by an error in
the LDAP database or a problem with the connection to the VPN Router.
Action:
1 Close the Stateful Firewall Manager.
2 Close all instances of the browser used to load the Stateful Firewall Manager.
3 Check that the connection to the VPN Router is established.
4 Check that the LDAP server containing the policy is properly configured and
is active.
5 Restart the browser and navigate to the System
> Firewall window.
6 Reload the Stateful Firewall Manager.
An error occurred while communicating with the VPN Router
Description: The Stateful Firewall Manager encountered an error while retrieving
the data from the VPN Router. This can be caused by a network error or the VPN
Router has stopped responding.
Action:
1 Close the Stateful Firewall Manager.
2 Close all instances of the browser used to load the Stateful Firewall Manager.
3 Check that the connection to the VPN Router is established.
4 Restart the browser and navigate to the System
> Firewall window.
5 Reload the Stateful Firewall Manager.