Nortel Networks NN46110-602 - Manual (Page 96)

96 Chapter 4 Troubleshooting
NN46110-602
Action: Close help windows after viewing them.
Distorted background images
Cause: In Netscape versions prior to 4.0, where you configured your Windows
95, Windows 98, or Windows NT system for 8-bit color (256 colors or less),
images can appear distorted in the navigational area.
Action: To avoid this situation, increase the color display setting to 256 or greater.
Check with your video card manufacturer's documentation to confirm that your
video card supports 256 colors or greater.
Reporting a problem with a Web browser
When reporting a problem with a browser to Nortel, include the following
information:
• workstation operating system and version
• browser vendor and version (major and minor version)
• cache setting (size in Netscape, percent of drive for Internet Explorer)
• Vvrify document setting (every time or once per session)
System problems
Excessive active sessions logged
Cause: The number of active sessions can reach more than 4 billion. This is an
erroneous number that results from a negative number of sessions.
Action: Restart the system.
Power failure
Cause: The power supplies can become unseated during shipping. When this
problem occurs, the VPN Router may not start, or a warning can be posted to the
Status
> Health Check window indicating a potential problem.