WHP Wireless DL360 - Manual (Page 149)

Troubleshooting 149
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Version of the PSP used
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List of drivers from the PSP (/var/log/hppldu.log)
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A list of each third-party hardware component installed, with the firmware
revisions
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A list of each third-party software component installed, with the versions
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A detailed description of the problem and any associated error messages
Novell NetWare Operating Systems
Collect the following information:
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Whether the operating system was factory installed
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Operating system version number
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Printouts or electronic copies (to e-mail to a support technician) of
AUTOEXEC.NCF, STARTUP.NCF, and the system directory
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A list of the modules. Use CONLOG.NLM to identify the modules and to
check whether errors occur when the modules attempt to load.
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A list of any SET parameters that are different from the NetWare default
settings
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A list of the drivers and NLM files used on the server, including the names,
versions, dates, and sizes (can be taken directly from the CONFIG.TXT or
SURVEY.TXT files)
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If HP drivers are installed:
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Version of the PSP used
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List of drivers from the PSP
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Printouts or electronic copies (to e-mail to a support technician) of:
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SYS:SYSTEM\SYS$LOG.ERR
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SYS:SYSTEM\ABEND.LOG
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SYS:ETC\CPQLOG.LOG
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SYS:SYSTEM\CONFIG.TXT