Jenway Genova Nano German - Manual (Page 105)

20.2 TOUBLESHOOTING GUIDE
Issue Solution
Unable to achieve zero absorbance or
100% transmittance when calibrating
Unable to achieve a reading when
measuring a sample
Unable to add additional points to the
spectral points analysis table
Unable to print results using the internal
printer
Unable to save results to the USB
memory stick
Unable to continue kinetics measurement
after cancelling abort action
The peaks and valleys table icon is not
displayed following a spectrum scan
The measure sample icon disappears after
changing the wavelength
Unable to save methods
20.3 TECHNICAL SUPPORT
Jenway have a dedicated Technical Support team made up of experienced scientists who are on hand to
help with any applications advice and questions you may have about our products and how to use them.
If you require any technical or application assistance please contact the team at:
E-mail: [email protected]
Phone: +44 (0)1785 810433
Fax: +44 (0)1785 810405
Ensure that there is not a sample in the sample chamber.
Ensure the instrument lid is closed before and during the
calibration.
Ensure the lamp is working – if the lamp has failed please
request service assistance.
Ensure the correct cuvette is being used so that light isn’t
being absorbed by the cuvette.
Ensure the sample isn’t too dense that light is not
transmitted through the sample.
Ensure the lamp is working.
The table can only hold 6 points. Delete one or more
points before selecting additional points to add to the
table.
Ensure internal printer selected in autolog menu.
Ensure there is paper in the unit.
Ensure there is a result displayed on the screen.
Ensure the USB stick is inserted into the front of the unit.
Ensure the USB memory stick has free capacity.
Ensure there is a result displayed on the screen.
Due to the nature of the kinetics measurements stopping
the measurement before completion will result in some
measurement time being lost. Therefore the experiment
cannot be continued. It must be restarted.
The peaks and valleys threshold is turned off. Change
this value to 1%, 5% or 10% and the peaks and valleys
table icon will be displayed.
A calibration must be performed at the new wavelength.
When the calibration is complete the measure sample
icon will be displayed.
Ensure the method lock is not active.
Ensure the method is not a pre-loaded locked method.
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