HP LaserJet 3150 All-in-One Printer series - Manual (Page 186)

184 8 Troubleshooting and Maintenance EN
Faxes are not
printing or are
printing incorrectly
at the HP LaserJet
3150 product. There is no paper in the paper input bin.
If you have noticed areas of faded print or
other indications of the end of the toner
cartridge life, the toner may have run out
and blank pages continue to print.
The memory receive option may be
selected and faxes are being stored in the
HP LaserJet 3150 product until you print
them.
The Receive to PC option may be
selected and faxes are being received by
the computer.
Load paper. Any faxes received during the
paper out were stored in memory and
print once the paper has been refilled.
Replace the toner cartridge. To try
recovering faxes that printed as blank
pages, see “Printing faxes received to
memory” on page 35. If this doesn’t work,
see “Solving image quality problems” on
page 201.
Print a configuration report (see “Printing
a configuration report” on page 146) and
check the “Memory Receive” entry. If it is
set to Yes, faxes are being stored in
memory. See “Printing faxes received to
memory” on page 35 to print any faxes.
See “Receiving faxes to memory” on
page 136 to change the setting.
To see if the computer is receiving faxes,
start the JetSuite Pro software. On the
Options menu, click PC Fax, and then
select the Receive tab. To receive faxes to
the product, clear the Receive to PC
check box and click OK.
Faxes you send
aren’t arriving at
the receiving fax
machine. The receiving fax machine may be off or
have an error condition such as out of
paper.
A fax may be in memory because it is
waiting to redial a busy number, there are
other jobs ahead of it waiting to be sent, or
the fax is set up for a delayed send.
Call the recipient to make sure his or her
fax machine is on and ready to receive
faxes.
If a fax job is in memory for any of the
mentioned reasons, an entry for the job
appears in the fax log. Print the fax log
(page 142) and check the Status column
for jobs with a Pending designation.
Faxes are printing
on two pages
instead of one. The autoreduction setting may not be set
correctly. If you want faxes to be reduced to fit on
one page, the autoreduction setting
should be set to Fit to Page or 97%. If the
setting is off, faxes may print on multiple
pages. Print a configuration report (see
page 146) to check the setting, and then
see “Setting autoreduction for incoming
faxes” on page 138 to adjust the setting.
Problem Cause Solution