HP LaserJet 3150 All-in-One Printer series - Manual (Page 247)

EN Warranty information 245
Obtaining hardware service
If your hardware should fail during the warranty period, HP offers the
following support options:
● HP repair services. HP will arrange to pick up the unit, repair it,
and return it to you within 5 to 10 days, depending on your
location. You can also choose to return the unit to an HP repair
office.
● Express Exchange. In the United States and Canada only,
HP provides a reconditioned permanent replacement printer to
you on the next working day for calls received before 2 p.m. PST.
● HP authorized service provider. Except in Europe, you can
return the unit to a local authorized service dealer.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include
a copy of your proof of purchase. Please also fill out the Service
information Form below to ensure the most accurate repairs.
CAUTION Shipping damage as a result of inadequate packaging is the customer’s
responsibility. See "Repackaging guidelines" below.
For technical support assistance regarding the unit within the one-
year warranty period, see the front of this manual.
Repackaging guidelines
● Remove and retain the toner cartridge.
● If possible, print a self-test page (see “Printing a self-test report”
on page 147) before you turn off the unit and send the self-test
report with the unit.
● Include the completed copy of the Service information form
below. Note on the form which items were returned.
● Use the original shipping container and packaging materials, if
possible.
● Include samples that illustrate the problems you are having, if
applicable.
● Include 5 sheets of the paper or other media you are having
trouble printing, scanning, faxing, or copying.