Network connection problems, Inability to connect to the board through the nic, Network interface – HP Remote Insight Lights-Out Edition II Board User Manual
Page 176
Troubleshooting the RILOE II 176
•
D = P/N 195254-B21 (split 4-pin cable) available as a spare kit P/N 195724-001.
•
E = P/N 162816-001 (split 4-pin cable) available as a spare kit P/N 166655-001.
•
F = P/N 233736-001 (16-to 30-pin cable) Not used with RILOE II.
•
G = P/N 241793-010 (30-pin cable) ships with the RILOE II kit.
•
H = P/N 216373-001 (16-pin to 13-pin cable) ships with the ProLiant DL760 server.
Notes:
1.
The USB Virtual Floppy/CD works under an operating system that natively supports USB. The USB
Virtual Floppy/CD does not work until the operating system and appropriate device drivers are
loaded. More information can be found at the ProLiant Support Page
2.
RILOE II USB Virtual Media is not supported on the ProLiant DL380 G3 and ProLiant ML370 G3
servers. For more information, refer to the HP website
(
3.
RILOE II cards (Hardware Revisions F and earlier) do not maintain power when the ProLiant DL560
server is powered off. To resolve this issue, use a Revision G or later card or use the AC adapter in
addition to the 30-pin cable to maintain power.
Network connection problems
The following sections provide troubleshooting information for common network connection problems.
Inability to connect to the board through the NIC
If you cannot connect to RILOE II through the NIC, try any or all of the following troubleshooting methods:
•
Confirm that the green LED indicator (link status) on the board connector bracket is on. This condition
indicates a good connection between the PCI NIC and the network hub.
•
Look for intermittent flashes of the green LED indicator, which indicate normal network traffic.
•
Run the RBSU F8 to confirm that the NIC is enabled and to verify the assigned IP address and subnet
mask.
•
From another workstation on the same network, ping the RILOE II IP address.
•
Attempt to connect with browser software by typing the RILOE II IP address. You can see the Remote
Insight home page from this address.
•
Reset the RILOE II.
To reset the RILOE II in a Windows NT® or Windows® 2000 server:
a.
In Control Panel, select Services and stop the Insight Agents.
b.
In Control Panel, select Insight Agents.
c.
Select Remote Insight and click Reset.
d.
Restart the Insight Agents.
Inability to obtain SNMP information from Insight Manager 7 when connected to
the Remote Insight Network interface
The agents running on the managed server supply the SNMP information provided to Systems Insight
Manager. For those agents to pass information through the RILOE II, the Remote Insight device drivers
must be installed. Refer to "Installing RILOE II device drivers" for installation instructions.