MagTek EC2000 99875600 - Manual (Page 29)

6 - Operation
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 29
6.3.3 About the Help Page
The EC2000 has a Help page that provides information about the device’s hardware, firmware, and
software. The information includes the list of authorized features, the device serial number, and the
current device configuration. It also contains a list of step-by-step video guides the user can view on the
touchscreen. Information provided on the
Help page is useful when troubleshooting.
6.3.4 How to Use the Help Page
To open the Help page, press the Help button at the bottom of any page. From the Help page, you can
do the following:

Find the serial number of the device in the upper left corner.

Press the Version Information button to see software and firmware versions installed on the device.

Press the Device Information button and scroll through the list to see information about the device,
including serial number, identification number, ribbon information, encoder and decoder information,
device options, and the number of successful or failed transactions.

Press the Device Status button to show the status of the EC2000’s subsystems and their sensors.
This page can be helpful with troubleshooting.

Press the Device Capabilities button to show which features are authorized.

Press the Video button to open a menu of video presentations that demonstrate cleaning the image
printer, magstripe encoder, and feed rollers; cleaning the print head; replacing the ribbon, and more.
To play a video, select it from the list and press the play button (
).
6.4 Error Messages
6.4.1 About Error Messages
When an error occurs, the Status page will display the name of the error near the top of the screen, and a
more detailed description near the bottom, as shown in Figure 6-4. A list of common error messages and
their possible causes can be found in section 9.14 Common Error Messages.
Figure 6-4 - Error Display Locations
Specific Error
Description
General Error
Description