MagTek EC2000 99875600 - Manual (Page 75)

9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 75
Error Message Possible Causes / Suggested Steps
DHCP Lease Could Not Be
Renewed, Error Code: 82 There is no network connection. Make sure the patch cable to the
device is connected and verify connectivity to the network.
Error XY XY module did not go to the Home position. Possible cable
disconnection or failed sensor. Check to ensure that a card is not
present or stuck in the card path and that the ribbon cable is properly
seated. If the error does not clear, restart the device.
XY module did not transition to image printer station. Possible
cable disconnection or failed sensor. Check to ensure that a card is
not present or stuck in the card path. If the error does not clear,
restart the device.
XY module did not transition to Embosser station. Possible cable
disconnection or failed sensor. Check to ensure that a card is not
present or stuck in the card path. If the error does not clear, restart
the device.
XY module did not transition to eject module. Possible cable
disconnection. Check to ensure that there is nothing blocking the
card path and, if necessary, clear the path. If this problem persists,
the EC2000 will require service.
XY module card clamp did not fully open or close. Possible cable
disconnection or failed sensor. Check to ensure that the card has
cleared the path and, if necessary, clear the path. If this problem
persists, the EC2000 may require service.
No Card to Process No data is present in the transaction to process Magstripe,
Embossing, or Printing.
Error Selecting Specified
Hopper Incorrect card stock hopper was selected in the transaction.
Error Creating Image Image data in the transaction is missing, corrupted, or is not Base64
encoded. Adjustment of the print data location is required so that
the text conforms to the print head position.
Text data in the transaction is missing or corrupted. Adjust the print
data so it conforms to the text requirements of the image printer.
The image printer reported an error during the printing of the card.
Possible corrupted image data. Adjust the print data.