MagTek EC2000 99875600 - Manual (Page 72)

9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 72
5) If these steps do not resolve the ribbon breakage issue, contact MagTek Support Services.
9.12 Troubleshooting Tipping
Tipping problems can have different causes:

The card design. If you are using a new, untested design, it is possible the characters are spaced too
close together. When this happens, characters can have their edges crushed when the embosser
squeezes nearby characters into the card, and those edges may not tip correctly.

Embosser issues. If embossed characters are not pressed far enough into the card stock, they may not
tip. This can be caused by mechanical wear, mechanical calibration, software calibration for the
whole embosser, software calibration for individual characters, or other issues. Contact a qualified
service technician to perform diagnostics and fix the problem.

Tipper heater. If the tipper heater is dirty or damaged, it may not heat evenly or press the embossed
characters evenly, and may need to be replaced. Contact a qualified service technician to diagnose
and fix the problem.
9.13 Troubleshooting Ribbon Continuously Feeding
If the ribbon won’t stop feeding, recalibrate the ribbon sensor (see section 6.8.3 About Selecting and
Synchronizing the Image Printer Ribbon).
9.14 Common Error Messages
Table Table 9.1 lists common error messages that will be shown on the Status page, and possible
causes. Refer to Figure 6-4 to see where errors will be displayed to the user.
Table 9.1 - Error Messages and Explanations
Error Message Possible Causes / Suggested Steps
Busy Device is currently processing a transaction. If no transaction
appears to be in process, check to see if there is a card jam. If the
problem continues, perform a System Reset, then restart the device.
Encoder is busy processing a card. Wait until process completes.
Image printer is busy printing. Wait until the current transaction is
complete. This message can occur if the ribbon is not present, is
broken, or a card is stuck in the print path. Ensure the print path is
clear and the ribbon is inserted correctly. If the error does not clear
by itself (after closing the top access door) you may need to perform
a System Reset or restart the device.
Error Opening Encoder No communication with the Encoder. Possible cable disconnection.
Restart the device. May also be seen as “Encoder Communication”.
Printer Error Ejecting Card A card is jammed in the Encoder. Possible double card pick or
warped card.
No Card Present A command cannot continue because no card is present in the
Encoder.
Possible card feed error from card stock hopper. See section 9.6
Troubleshooting Card Feed Problems.