MagTek EC2000 99875600 - Manual (Page 73)

9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 73
Error Message Possible Causes / Suggested Steps
Move Card to Encoder Card did not transfer from card stock hopper to Encoder.
Possible card feed error from card stock hopper. See section 9.6
Troubleshooting Card Feed Problems.
Waiting for Encode
Completion
Encoder Encode A card could not be encoded or timed out during attempt to encode.
Possible misorientation with magstripe, debris on magstripe, or the
card is not feeding from card stock hopper.
Possible card feed error from card stock hopper. See section 9.6
Troubleshooting Card Feed Problems.
Error Preparing for Encoding Incorrect characters in track 1, 2, or 3.
Error Encode Verify Failed to verify that specific data is present on the card before
encoding. Data may not be present or there is a misorientation of
magstripe.
Error Encoding Card Card did not transfer from card stock hopper to encoder in time or
the system failed to verify that specific data is present on the card
after encoding.
Initializing Printer
Error Getting Display This error indicates that the image printer has lost communication
with the motherboard. Reboot the system and if this does not clear
the error verify that the USB cable is connected to the rear of the
image printer and the motherboard.
Error Ejecting Card A card could not be transferred from the Encoder to the Printer.
Card Jam A card is jammed inside the image printer. May have occurred
during transition from flipper to print station.
Error Initializing Embosser Could not initialize the Embosser (the embosser stalled when the
system was initialized, a cable is disconnected, or there is an error
with the X-Y card clamp). Restart the system and check
connections between the embosser and motherboard.
Error Embossing Card Embosser jammed while embossing a character. Possible incorrect
knuckle setting or embossing angles. Ensure the card has been
ejected and the device returns to a ready condition.
Move Card to Embosser Card did not transfer to the Embosser. The card may not be fully
seated in the XY Transport Clamp, the card may be at an angle in
the XY Transport Clamp, or the Embosser sensor may not be
detecting the card. Ensure the card path is clear and resume
operation.
Timeout Move Card to
Embosser Card did not transfer to the Embosser in time.
Error Opening Controller The controller board could not be initialized. Possible cable
disconnection from board to PC.
Get Configuration The internal device configuration file is corrupted.