MagTek EC2000 99875600 - Manual (Page 69)

9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 69
9 Troubleshooting
This section is intended as a quick reference to common problems known to occur with the EC2000
during operation. If you are unable to resolve a problem with the EC2000 after reviewing this section,
contact MagTek Support Services by phone or by email:
Phone: (651) 415-6800
Toll Free: (888) 624-8350
Email:
[email protected]
9.1 First Steps
Follow these steps to eliminate the most common causes of errors users encounter when using the
EC2000:
1) Make sure the EC2000 is connected to power and powered on.
2) Make sure the EC2000 is connected to a functioning network plug or network appliance.
3) Make sure that at least one of the card stock hoppers contains card stock.
4) Make sure card stock in all card stock hoppers is oriented properly (see Figure 6-18, page 38).
5) Make sure cards stock is properly stacked in the card stock hoppers. See section 6.7 Card Stock for
instructions on how to load cards; see Figure 6-20 and Figure 6-21 on page 39 for graphical
depictions of properly and improperly stacked cards.
6) Make sure each loaded hopper’s card stock is loose enough that it moves when shaken.
7) Make sure the card weights are inserted on top of the card stock in every hopper.
8) Check the image printer:
a) Make sure it has ribbon remaining (see section 6.8.2 How to Install / Remove the Image
Printer Ribbon).
b) Make sure the EC2000 is configured to recognize the ribbon (see section 6.8.3 About Selecting
and Synchronizing the Image Printer Ribbon).
c) Make sure the image printer is securely closed.
9) If embossed characters are not being foil-tipped, make sure the tipper foil roll is loaded correctly (see
section 6.9 Foil Tipper).
10) Make sure the indenter has an indent cartridge loaded.
11) Inspect the card path.to make sure there are no stuck cards (see section 6.11.6 About the Card Path /
Sequence of Processes).
12) Make sure the EC2000’s top access door is securely closed.
9.2 Troubleshooting “Offline” Status
If the device’s
Status page displays “Offline,” the problem is most likely due to an image printer
problem.
1) Perform the steps in section 9.1 First Steps.
2) Open the top access door and inspect the image printer.
3) Check to see if there is a card in the image printer. If there is, remove it and the device’s status
should change to “Ready.”
4) If the device still shows “Offline,” restart the device (see section 6.2 Powering On, Shutting Down
for details).