MagTek EC2000 99875600 - Manual (Page 77)

9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 77
b) If the card is stuck inside the image printer, slide it manually toward the image printer output. If
there is more than one card, guide them out one at a time, starting with the one on top.
c) Re-install the ribbon and close the image printer cover.
d) Check the exit ramp to see if the card is stuck beneath the tipper.
4) Close and secure the EC2000’s top access door.
5) Create a sample card to make sure the EC2000 is now operating properly.
6) If this does not solve the problem or if you encounter problems performing these steps, contact
MagTek Support Services.