MagTek EC2000 99875600 - Manual (Page 71)

9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 71
7) If this is a new installation or you are using card stock that has not been tested, check the stock to
make absolutely certain it conforms to CR80 standard dimensions.
9.7 Troubleshooting Print Quality Problems
If the device is producing cards with poor print quality, check the following:
1) Perform the steps in section 9.1 First Steps.
2) Determine whether the problem occurs with all card stock or with specific hoppers.
3) If the problem is with a specific card stock, make sure the card stock is clean and conforms to the
requirements described in section 6.7 Card Stock.
4) Ensure the image printer ribbon is properly installed and configured, is clean, still has panels
remaining on the supply spool, and is not wrinkled (see section 6.8 Image Printer).
5) Clean the card cleaning rollers (see section 7.2 Replacing the Card Cleaning Roller).
6) Manually clean the print head (see section 7.1 Cleaning for detail).
7) If these steps do not resolve the problem, take digital photos or scans of cards that show the problem
you are seeing, and contact MagTek Support Services for assistance.
9.8 Troubleshooting Color Problems
If the device is producing cards that do not match the colors in the design, follow the steps in section 6.8.4
How to Select and Synchronize the Image Printer Ribbon.
9.9 Troubleshooting Picture Alignment Problems
If the device is producing cards where some elements are misaligned:
1) If embossed characters do not line up with printed characters, follow the steps in section 7.4 Re-
Aligning Embossed and Printed Characters to re-align where the embosser places characters.
2) If images are consistently printing off the edges of card stock, contact MagTek Support Services.
3) If images are not printing squarely on the card stock, contact MagTek Support Services.
9.10 Troubleshooting Magstripe Encoding Problems
If the device is issuing cards that seem to have improperly encoded magstripes:
1) Check more than one card on more than one card reader.
2) If read problems occur across multiple cards and multiple readers:
a) Check card stock to make sure it isn’t defective.
b) Clean the card path (see section 7.1.6 How to Clean the Card Path) and process / test another
card.
3) If cleaning does not fix the problem, contact MagTek Support Services.
9.11 Troubleshooting Image Printer Ribbon Breaking
If image printer ribbons are breaking in the EC2000, perform the following steps:
1) Clean the image printer completely (see section 7.1 Cleaning).
2) Make sure the correct ribbon type is selected (see section 6.8.4 How to Select and Synchronize the
Image Printer Ribbon).
3) Rule out problems with the specific ribbon:
a) Remove the ribbon and inspect it for defects.
b) Install another ribbon and see if the problem persists.
4) Carefully check card stock’s surface, flatness, and overall quality to make sure the card stock is not
snagging or “roughing up” the ribbon.