Konica Minolta bizhub C200 - Manual (Page 160)

C200 10-2
Fax/Scan function troubleshooting 10
10 Fax/Scan function troubleshooting
10.1 Cannot send data
When data transmission fails, refer to the following table for corrective action. If the action also fails to enable
successful transmission, contact your service representative.
2
Note
When transmission fails, a TX report is output. For details, refer to "TX Report" on page 7-9 . (If the TX
report setting is arranged so that a TX result report is printed out)
For details on error messages, refer to "Displaying an error message" on page 10-5 .
For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer
to the User’s Guide [Copy Operations].
10.1.1 G3 Fax
10.1.2 Internet fax/IP address fax/network fax/scan transmission (E-Mail/FTP/SMB)
Checkpoint Action
Is the sending procedure correct? Check the sending procedure again and retry.
Is the recipient’s fax number cor-
rect? Are the one-touch address
and the program address registered
correctly? Sometimes a wrong one-touch address or program address is registered,
causing a problem when it is used.
Check that they are registered correctly. For example, print out an address
book list to see registered numbers are correct.
Correct errors if any.
Is the phone line setting correct? Is the setting for [Dialing Method] in the Utility screen appropriate for the phone
line being used?
Check the setting and correct it if anything is wrong.
Is the modular cable correctly con-
nected? Isn’t the modular cable disconnected?
Check the modular cable connection and connect it if it is disconnected.
Is the recipient side free from trou-
ble? Check for trouble on the recipient machine, such as fax power disconnection
and an empty paper tray.
Call the recipient and check.
Is the password entered at pass-
word transmission correct? Check the destination password, and retransmit with the correct password.
Checkpoint Action
Is the volume of E-Mail message to
be sent exceeded the SMTP server
capacity? When the SMTP server capacity is specified, an error occurs and transmission
fails if that value is exceeded. For details on the SMTP server capacity setting,
refer to the User’s Guide [Network Administrator].
Is the sending procedure correct? Check the sending procedure and retry. For details on the sending procedure,
refer to
"Operation flow" on page 4-2 .
Are network settings and connec-
tion correct? Check that the network settings and connection are correct. For details on net-
work settings, refer to the User’s Guide [Network Administrator].
Is the E-Mail address of the machine
specified? Check the E-Mail address of the machine, and specify the address if neces-
sary. For details on specifying the E-Mail address of this machine, refer to the
User’s Guide [Network Administrator].
Are all cables connected correctly? Check that the network cable, and modular cable are correctly connected.
Are the recipient’s fax number and
address correct? Are the one-touch
address and the program address
registered correctly? Sometimes a wrong one-touch address or program address is registered,
causing a problem when it is used. Check that they are registered correctly.
For example, print out an address book list to see registered numbers are cor-
rect.
Is the recipient side free from trou-
ble? Check for trouble on the recipient machine, such as fax power turned off and
an empty paper tray. Call the recipient, for example, and check.