Konica Minolta bizhub C550 - Manual (Page 153)

Troubleshooting 4
C550 4-3
4.2 Fax cannot be received
If the fax cannot be received, refer to the following table, and then perform
the indicated operations. If the fax still cannot be received correctly, even af-
ter performing the described operations, contact your service representative.
!
Detail
For error messages refer to “Error Messages” on page 4-5.
For details on the troubleshooting procedures for original misfeed, paper
misfeed, poor print quality, or empty toner, refer to the User’s Guide
[Copy Operations].
Symptoms Checkpoints Remedy
Fax cannot be
received Is the paper loaded? When the paper load icon lights up and there is no
paper in the tray, the received original is stored in the
memory.
Load the paper.
For details on paper loading operation, refer to the
User’s Guide [Copy operations].
Is the paper blocked? If there is a paper misfeed, the received original is
stored in the memory.
Remove the blocked paper.
For details on the remedy of paper misfeed, refer to
the User’s Guide [Copy Operations].
Is the toner empty? Fax cannot be received if the toner is empty.
Replace the toner cartridge immediately.
For details on the toner cartridge replacement, refer
to the User’s Guide [Copy Operations].
Is the machine set to
receive faxes manual-
ly? When the [Receiver Mode] of the Utility mode is set
to [Manual RX], reception operation is necessary.
Refer to “Manual reception (Telephone only mode)”
on page 3-4 and carry out the reception operation.
Is the telephone line
connected correctly? Is the telephone line disconnected?
Check the telephone line connection and connect it
if it is disconnected.
Is the [Closed Net-
work RX] valid? If the [Closed Network RX] is valid, fax is received
from specific senders only.
Contact your administrator.
Was the fax sent with
an incorrect SUB ad-
dress in the F-code by
the sender? If an incorrect SUB address is received while confi-
dential box or Relay User Box is set, a transmission
error occurs and the fax cannot be received. Check
the SUB address setting on the sender’s fax ma-
chine.