INFICON Sensistor ISH2000 Hydrogen Leak Detector - Manual (Page 103)

EN- 103 Sensistor ISH2000 Technical Reference Manual (TRM)
F 100
F 100 Support by INFICON
How To Contact INFICON
For Sales and Customer Service contact nearest INFICON Service Center. The
address is found on the website: www.inficon.com
If you are experiencing a problem with your instrument, please have the follow-
ing information readily available:
• The serial number and firmware version for your instrument,
• A description of your problem,
• An explanation of any corrective action that you may have already attempted,
and the exact wording of any error messages that you may have received.
Returning you instrument to INFICON
Please use the Product Return Form which was included with the product at
delivery.
Do not return any component of your instrument to INFICON without first
speaking with a Customer Support Representative. You must obtain a Return
Material Authorization (RMA) number from the Customer Support Representa-
tive.
If you deliver a package to INFICON without an RMA number, your package will
be held and you will be contacted. This will result in delays in servicing your
instrument.
Prior to being given an RMA number, you may be required to complete a Decla-
ration Of Contamination (DOC) form if your instrument has been exposed to
process materials. DOC forms must be approved by INFICON before an RMA
number is issued. INFICON may require that the instrument be sent to a desig-
nated decontamination facility, not to the factory.