Troubleshooting a hard drive – Dell PowerEdge R905 User Manual
Page 161
Troubleshooting Your System
161
Action
CAUTION:
Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Try using a different CD or DVD that you know works properly.
2 Enter the System Setup program and ensure that the drive’s IDE
controller is enabled. See "Using the System Setup Program" on page 45.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge
4 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
5 Open or remove the bezel. See "Removing and Replacing the Optional
6 Open the system. See "Opening and Closing the System" on page 67.
7 Ensure that the interface cable is securely connected to the optical drive
and to the sideplane.
8 Close the system. See "Opening and Closing the System" on page 67.
9 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 181.
Troubleshooting a Hard Drive
Problem
•
Device driver error.
•
One or more hard drives not recognized by the system.
Action
CAUTION:
Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and