Dell PowerVault 735N (Rackmount NAS Appliance) - Manual (Page 13)

Basic Troubleshooting: Dell PowerVault 735N Systems Service Manual
file:///C:/Users/Phebega_Pericho/Desktop/spv735N/en/sm/basics.htm[3/15/2013 4:18:13 PM]
The PowerVault 735N NAS appliance is designed for operation in a headless environment—meaning that
during normal operation the system does not require a keyboard, monitor, and mouse. In some situations
when you will need to troubleshoot the system, you must install these components onto your system to read
system error messages and check additional functions and settings on your system. Be sure to have these
components ready, as some of the procedures in the following sections will require you to read and enter
system information.
When you first discover a problem with your system, define the problem and the conditions when the
problem occurred. Once you have this information, follow the procedures below. They will lead you through
the necessary checks and procedures that will help you solve basic system problems. These procedures will
also direct you to the appropriate section for detailed troubleshooting information to solve more complex
problems.
The following steps will lead you to the section that provides the troubleshooting procedures related to your
problem:
NOTES: If your system is operating erratically, back up the files on your hard-disk drives before
performing the following steps.
See the System Administrator's Guide or the documentation for your backup software for information
about backing up your data.
1. If the problem is related to a hardware component, see the section, " External Visual Inspection ." This
section will lead you through a quick check of all the switches, controls, and cable connections.
2. If you are not sure if the problem relates to hardware or software, see the section, " Common
Troubleshooting Issues ." This section will lead you though the necessary checks and procedures that
will help you solve basic system problems.
External Visual Inspection
Basic system problems may be caused by improperly set switches or controls, and loose or improperly
connected cables. A quick check of these components and connections can easily solve these problems.
The following subsections provide a visual inspection of the PowerVault 735N storage system and the
optional attached PowerVault 210S storage system.
PowerVault 735N Visual Inspection
Figure 1 shows the back-panel connections and Figure 2 shows the front-panel controls and indicators for
the PowerVault 735N storage system.
Figure 1. Back-Panel Features of the PowerVault 735N
1 AC power receptacle
2 Redundant power
supplies
(2)