Welch Allyn Connectivity Server - User Manual - Manual (Page 78)

74 Troubleshooting Welch Allyn Connectivity Server
Patient alarm notification
Some Clinician Notifier buttons or information is missing
from certain pages If the mobile device is in landscape orientation mode, change
the mode to portrait mode.
Problem Explanation
Problem Explanation
Alarm notification does not seem to be reliable. Warning: Preserve Clinician Notifier program
files and maintain mobile device settings that
were configured during installation of AcuityLink
Clinician Notifier software. Modifying, deleting
or replacing any Clinician Notifier files or
changing any of the following mobile device
settings can result in sub-optimal Clinician
Notifier performance, including inhibition of
patient alarm delivery: alarm clock, backlight,
external power, power off, screen alignment and
orientation, time settings, volume, wake-up and
wireless network connection.
Connecting mobile devices to the Internet or
running too many programs in the foreground or
background while the Clinician Notifier program
is running can greatly reduce the battery life and
memory of the device, thereby compromising
alarm delivery.
Non-Clinician Notifier audio or vibratory
notification, barcoding, passwords or popup
windows can interfere with effective Clinician
Notifier program performance, including alarm
notification.
In response to an alarm, some devices emit sound, even
though they are configured in the Configure Notification
page to only vibrate. If only vibrate is configured and a device does not have
vibratory capability, the device defaults to 20% volume
level.