Cybex 55620H Modular - Manual (Page 51)

Cybex Modular Owner’s Manual
Page 3-1
Contacting Service
3 - Customer Service
Hours of phone service are Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern
Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 800-766-3211.
Your options at this number include:
• Press 63 to place a parts order or to check parts order status.
• Press 64 to speak to a technical support representative regarding troubleshooting or to
schedule a field service call.
• Press 65 to check status of a repair order only and you have your RRM number.
• Press 66 to check status of a dispatched field service call and you have your inquiry
number.
• Press 67 for service of a medical or isokinetic product.
• Press 0 to go to the Cybex operator.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-
4300 or fax 508-533-5183.
Order parts and find information on the web at www.eCybex.com or by e-mail at
[email protected].
Ordering Parts
Visit eCybex.com to shop for parts online or fax your order to 508-533-5183.
To speak with a customer service representative, call 800-766-3211 (for customers living with-
in the USA) or 508-533-4300 (for customers outside the USA). You may also contact us
through email at [email protected]
Having the following information ready when calling will assist our Cybex representatives in
serving you:
• Unit Serial Number
• Product Name
The unit serial number and product name can be found on the serial number decal. See
Chapter 6 for exact location of serial number decal.
• Part Description
• Part Number
Part descriptions and part numbers are located in Chapter 6 of this manual.