Quintum Technologies Call Routing Server - Manual (Page 60)

Warranty
QUINTUM TECHNOLOGIES, INC.
LIMITED WARRANTY AGREEMENT
QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware products covered by this warranty,
for a period of one year, and (ii) all software media, also for a period of one years, will be free from significant defects in materials and workman-
ship from the date of purchase from Quintum or Quintum’s authorized reseller or distributor (the “Warranty Period”).
SERVICES:
In the event that you believe that you have discovered any such defect during one of the Warranty Periods listed above, you must call the Techni-
cal Assistance Center (TAC) at 877-435-7553 within the United States or 732-460-9399 Internationally, 9:00 AM to 5:30 PM, Eastern Standard
Time, for initial problem diagnosis. Quintum Technologies will perform warranty service at Quintum Technologies designated facility, provided
the customer returns the Quintum Technologies Product in accordance with Quintum Technologies' shipping instructions. Quintum Technologies'
sole responsibility under this warranty shall be, at Quintum Technologies' option, to either repair or replace the Quintum Technologies Product
within 10 days. All defective Quintum Technologies Products, or defective components thereof, returned under this warranty shall become Quin-
tum Technologies' property. If Quintum Technologies determines that the original Quintum Technologies Product did not contain a Material
Defect, Purchaser shall pay Quintum Technologies all costs of handling, transportation, and repairs at Quintum Technologies' prevailing rates,
including all costs of providing an interim Quintum Technologies Product.
The customer will also be given shipping instructions and a Return Material Authorization (RMA) number. This number is to be prominently dis-
played on the shipping container and referenced on all correspondence pertaining to the returned product. Customers are responsible for shipping
and insurance charges to return the defective product. Quintum shall pay for shipping and insurance charges for the part being sent to the cus-
tomer.
Please return any hardware together with the accompanying software media to Quintum following the RMA Procedure set out below (you may
also be asked to provide written documentation of your purchase).
CUSTOMER REMEDIES: Quintum and its suppliers’ entire liability and your exclusive remedy shall be, at Quintum’s option (i) repair or
replacement of the software media or hardware that does not meet Quintum’s Limited Warranty with new or like-new software media or hardware
or (ii) return of the price paid for software media or hardware that does not meet Quintum’s Limited Warranty. Quintum shall have no responsi-
bility, warranty or other obligations whatsoever as a result of (i) the use of the hardware and/or software in a manner inconsistent with the accom-
panying manuals, license and limited warranty terms or this Agreement, or (ii) any modifications made to the hardware or software, or (iii) failure
of the hardware or software as a result of accident, abuse or misapplication.
NO OTHER WARRANTIES: THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRAN-
TIES. QUINTUM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND QUINTUM EXPRESSLY DISCLAIMS ALL
OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. MOREOVER, THE PROVISIONS SET FORTH ABOVE STATE QUINTUM’S ENTIRE RESPONSIBILITY
AND YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF ANY WARRANTY.
LIMITATION ON LIABILITY: NO LIABILITY FOR CONSEQUENTIAL DAMAGES: UNDER NO CIRCUMSTANCES AND UNDER NO
THEORY OF LIABILITY SHALL QUINTUM OR QUINTUM’S SUPPLIERS BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTI-
TUTE PRODUCTS OR SERVICES, LOST PROFITS, LOST SAVINGS, LOSS OF INFORMTION OR DATA, OR ANY OTHER SPECIAL,
INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, ARISING IN ANY WAY OUT OF THE SALE, LICENSE OR USE OF, OR
INABILITY TO USE, ANY QUINTUM PRODUCT (HARDWARE OR SOFTWARE) OR SERVICE, EVEN IF QUINTUM HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF
ANY LIMITED WARRANTY.
PRODUCT RELOCATION: THE WARRANTIES SET FORTH ABOVE SHALL BE NULL AND VOID AND OF NO FURTHER EFFECT IN
THE EVENT THAT EITHER: (A) THE PRODUCTS ARE RELOCATED, MOVED, SHIPPED OR EXPORTED (EITHER DIRECTLY OR
INDIRECTLY) TO, OR TECHNOLOGY WITH REGARD TO THE PRODUCTS IS DISCLOSED TO, ANY DESTINATION THAT IS PRO-
SCRIBED UNDER PART 740 OF THE U.S. DEPARTMENT OF COMMERCE EXPORT ADMINISTRATION REGULATIONS OR TO ANY
NATIONAL OF ANY ONE OF THOSE COUNTRIES UNLESS PRIOR WRITTEN AUTHORIZATION HAS BEEN OBTAINED FROM THE
U.S. DEPARTMENT OF COMMERCE OR SUCH ACTIONS ARE OTHERWISE PERMITTED BY THE U.S. DEPARTMENT OF COM-
MERCE EXPORT ADMINISTRATION REGULATIONS, EXPORT OR OTHERWISE (B) THE PRODUCTS ARE RELOCATED, MOVED,
SHIPPED OR EXPORTED TO ANY LOCATION WHICH WOULD RESULT IN (WHETHER AS A RESULT OF THE USE OF THE PROD-
UCTS OR FOR ANY OTHER REASON) A VIOLATION OF ANY INTERNATIONAL, NATIONAL OR LOCAL LAW, STATUTE, REGU-
LATION, ORDER OR SIMILAR AUTHORITY.