Quintum Technologies Call Routing Server - Manual (Page 61)

Quintum RMA Procedure
1. Notify Quintum Technical Assistance Center on Telephone: 877-435-7553 within the United States, 732-460-9399 Internationally, Monday
through Friday from 8:30am till 5:30pm U.S. Eastern time.
2. Provide Customer Services Department the following information:
² Customer Name and Contact Name
² Product Part number(s)
² Product serial numbers
² Quantity to be returned
² Type of return (i.e., warranty return)
² Reason for return
² Proof of purchase (invoice or PO)
3. An RMA number will be assigned for each shipment and that number must be quoted in all correspondence relating to the RMA in question
4. Shipment Instructions: Customer must follow any instructions supplied by the Customer Service Representative concerning where the
Product is to be returned, how the Product is to be packaged, which carrier is to be used, who should pay for the shipment and any labels to
be put on the package. Unless otherwise directed by Quintum’s Customer Services Representative, please return product to Quintum at:
REF RMA Number
Quintum Technologies, Inc.
14 Christopher Way
Eatontown, NJ 07724 USA
5. Following all directions given by Customer Services Representative return the Product to the address given by the Customer Services Rep-
resentative quoting the RMA number.
6. Any product that is deemed failing under this Warranty and a replacement product has been shipped to the customer, the failing product must
be returned and delivered to the address given by the Customer Services Representative within 30 days of the replacement being shipped.
PLEASE NOTE: All shipments require an authorized RMA number.
If the Customer does not comply with this procedure as set out above, Quintum reserves the right to charge Customer for the cost of the replace-
ment Product and/or freight (including duties and taxes) from Quintum regardless of the reason for the return. Quintum also reserves the right to
invoice the Customer for a replacement Product at the same time as the replacement is cross-shipped. This invoice will, of course, be canceled if
the original Product is returned within 30 days of cross-shipment and if found to be a valid warranty return.