Verilink Productivity 500 (34-00236) Product Manual - Manual (Page 79)

Troubleshooting Guide 500 TA Page 79
Chapter 15 Troubleshooting Guide
GENERAL
This chapter is designed to help you if you have trouble installing, configuring,
or operating the 500 TA.
Caution: Do not attempt to repair the 500 TA yourself. Both FCC and IC
regulations prohibit user servicing.
Because a data communications system typically involves a number of compo-
nents (the PC, the 500 TA, the cables, the telephone line, the remote TA, and
the remote PC), there are many factors that can contribute to a communications
problem. The first step is to identify where the problem lies within the system.
Before you begin troubleshooting, consider the following:
• Has the problem always been there, or did it start recently?
• If the problem started recently, what has changed since the 500 TA last
worked? Was the unit's configuration changed? Was the PC's configuration
or software changed? Are you trying to communicate with a different remote
device, or has the remote device's configuration changed?
• Is the problem intermittent, or can you duplicate it at will?
• Does the 500 TA work with other remote devices, or with other PCs?
• Check the unit's configuration. Do the switch options match those provided
by your service provider?
• Does the problem occur when placing data calls, and does it affect voice
operation as well?
The answers to these questions may help you identify the source of the prob-
lem. If you don't know where the problem lies, or if the problem seems to be in
the 500 TA, the following section may help you pinpoint and correct the prob-
lem. Each describes a problem symptom, and explains the possible causes and
solutions. If the problem persists even after following the troubleshooting pro-
cedures, contact TxPORT for assistance. If you do find it necessary to contact
TxPORT for assistance, please have the following information available:
• Name of the product you are using
• How you have configured your 500 TA and what you are using it for (Inter-
net access, LAN connection, etc.)
• What software you are using (MS-DOS, Windows 3.x, Windows 95, comm
package, etc.)
• Type of PC, termninal, or other DTE you are using and its characteristics
(processor speed, RAM, etc.)