Rose Electronics UltraConsole Remote 2 - Manual (Page 57)

ULTRACONSOLE REMOTE 2 INSTALLATION AND OPERATIONS MANUAL 51
Mouse does not move
 The UltraConsole turned off after or not attached when computer booted or application began using mouse. Exit
and re-enter application using mouse or issue reset command.
 PS/2 mouse was not attached when the UltraConsole powered up or has been detached and reattached. Issue
the reset command.
PS/2 mouse gets out of sync
 Reset the mouse by pressing and releasing the left Control Key, and then the R key.
 Cabling was disturbed during mouse movement. Issue the null command once or twice to re-sync the mouse.
Get a later mouse driver that does not exhibit this problem.
Video fuzzy
 Cable too long or wrong type. Verify that resolution and distance match Appendix I – Video Quality Chart
Upgrade cable if necessary.
Video not synchronized or wrong color
 Cable is loose. Re-seat cable.
 Wrong computer (CPU) cable used. If you have a 9515, 9517, 9518, XGA mono or similar monitor you must use
special cables or adapters.
 Cable is defective. Try using cable from another computer (CPU). If problem goes away, cable is defective.
 Port on the UltraConsole is defective. Try using another port on the UltraConsole. If problem goes away, port is
defective.
Lower resolution video OK, but can’t enter high resolution mode
 Wrong CPU cable used. If you have a XGA, XGA 2, or other high-resolution video adapter, you should probably
be using the CAB-CX (or C1) cable to attach your computer and KVM station.
 Driver has not been setup. Windows, OS/2, or other driver has not been configured for this resolution. Configure
the driver.