Document Outline

• Contents
  • Getting Started
    • Using this guide
    • Understanding programming
    • Before you start
    • What you’ll need to do programming
    • Understanding the telephone buttons
      • Using the buttons under the display
    • A map for working in programming
      • The M7410 Cordless Telephone (CT)
    • Starting and ending a session
    • Ending a session
  • Frequent programming operations
    • Changing the time and date on the display
    • Adding or changing a system speed dial
    • Changing the name of a telephone
    • Changing the name of a line
    • Making changes to Call Forward No Answer
      • Change the number of times the telephone rings before it is forwarded
    • Making changes to Call Forward on Busy
    • Making Changes to Do Not Disturb on Busy
    • What would you like to do next?
  • Answering calls
    • Answering incoming calls with Hunt Groups
    • Answering an incoming call
      • Line buttons
      • What line indicators mean
      • Rings you may hear
    • Answering calls at a prime telephone
    • Using a central answering position (CAP) module
      • Customizing your CAP module
      • Monitoring telephones with the CAP module
    • Release button
    • Hearing aid compatibility
    • Viewing information about a call on the display
      • Using Call Information for a particular call
      • Displaying Call Information before or after answering
      • Displaying Call Information for a call on hold
      • Making Call Display information appear automatically at a telephone
      • Changing which information is shown first about a call
    • Picking up a call ringing at another telephone
      • Answering any ringing telephone using Directed Pickup
      • Answering any ringing telephone using Group Pickup
      • Changing a telephone’s pickup group
      • Trunk Answer
      • Answering a call using Trunk Answer
      • Answer buttons
    • Creating a Conference Call
      • Disconnecting one party
      • Independently holding two calls
      • Putting a conference on hold
      • Removing yourself from a conference
    • Listening to a call as a group
      • Canceling Group Listening
    • Using Handsfree/Mute
      • Answering calls without lifting the receiver
      • Making calls without lifting the receiver
      • Muting Handsfree
      • Changing a regular call to handsfree
      • Changing a handsfree to a regular call
      • Using Handsfree
      • Changing Handsfree for a telephone
      • Handsfree Answerback
    • Turning Privacy on or off for a call
      • Creating a conference by releasing privacy
      • Making a call private
    • Checking call length using Call Duration Timer
    • Disconnecting by accident
    • Time
  • Making calls
    • Choosing a line using a line button
    • Line pools
      • Using a line pool to make a call
      • Programming a memory button with a line pool feature code
    • Changing how you dial your calls
      • Using Standard dial
      • Using Automatic dial
      • Using Pre-dial
    • When the internal number you have called is busy
      • Priority Call
      • Making a priority call
      • Giving a telephone the ability to make priority calls
      • Using Ring Again
      • Turning on Ring Again
      • Canceling Ring Again
  • Time savers for making calls
    • Storing a number on a memory button for Autodial
      • Adding an autodial button
      • Choosing a line for Autodial
      • Using intercom as the line for Autodial
    • Using Last Number Redial
    • Preventing a telephone from using Last Number Redial
    • Using Speed Dial
    • Making a speed dial call
      • Changing and adding System Speed Dials
      • Adding or changing User Speed Dial
    • Using Saved Number Redial
      • Saving a number
      • Dialing a saved number
    • Preventing a telephone from using Saved Number Redial
  • Handling many calls at once
    • Using Hold
      • Retrieving a held call
      • Holding automatically
      • Listening on hold
      • Holding a call exclusively
    • Using Call Queuing
  • Transferring calls
    • Using the transfer feature
      • Transferring a call
      • Transferring external calls
      • Canceling a transfer
    • Using Camp-on
    • Parking a call
      • Retrieving a parked call
      • Using Call Park
    • Using Callback
  • Forwarding your calls
    • Forwarding your calls to another telephone
      • Canceling Call Forward
      • Using Call Forward at your telephone
      • Overriding Call Forward
      • Changing the automatic Call Forward settings for a telephone
      • Changing Forward no answer
      • Changing the delay before a call is forwarded
      • Forward on busy
      • DND on Busy
      • Call Forward and voice mail
    • Line Redirection
      • Turning on Line Redirection
      • Canceling Line Redirection
      • Allowing a telephone to redirect calls
      • Turning the redirect ring for a telephone on or off
      • How Line Redirection is different from Call Forward
      • Using Line Redirection
  • Communicating in the office
    • Paging
      • Making a page announcement
      • Activating and deactivating the ability to page
      • Creating page zones
      • Using Page with external paging equipment
    • Sending messages
      • Sending a message
      • Canceling a message you have sent
    • Viewing your messages
      • Replying to a message
      • Replying to a message using an analog telephone connected to an ASM
      • Removing items from your message list
      • Removing items from your message list using an analog telephone connected to an ASM
      • Viewing messages you have sent
    • Using Voice Call
      • Making a Voice Call
      • Muting Voice Call tones
      • Answering a Voice Call without touching your telephone
      • Preventing Voice Calls to your telephone using Voice Call Deny
      • Canceling Voice Call Deny
  • Tracking your incoming calls
    • Using Call Log
      • Call Log options
      • Logging a call manually
      • Deleting old log items
      • Viewing your Call Log
      • Viewing a Call Log item
      • Erasing log items
      • Making a call using Call Log
      • Creating a password to your Call Log
      • Changing your Call Log password
      • Deleting an assigned password
      • Programming a telephone to log calls automatically
    • Using voice mail
  • Customizing your telephone
    • Finding out what a button does using Button Inquiry
    • Making the display darker or lighter using Contrast adjustment
    • Changing the language on the display
      • English
      • French
      • Spanish
    • Programming a feature code onto a memory button
      • Programming feature buttons
      • Erasing a feature button
    • Applying button cap labels
      • Types of button caps
    • Identifying the telephones
    • Enterprise Edge default button assignments
    • Rules of default button assignment
      • M7310 telephone button defaults
      • M7324 telephone button defaults
      • M7100 telephone button defaults
    • Moving line buttons
    • Changing the type of ring
    • Adjusting the Ring volume
    • Hiding the message or calls indication
      • Restoring the messages and calls indication
  • User preferences
    • Using User preferences
      • Changing button programming
      • Changing User Speed Dial
      • Changing Call Log options
      • Changing how calls are dialed
      • Changing the language used on the display
      • Making the display lighter or darker
      • Changing the telephone’s ring
  • Programming Hunt Groups
    • Adding or removing members from a group
      • Moving members of a group
    • Assigning or unassigning lines to a group
    • Setting the distribution mode
    • Setting the hunt delay
    • Programming busy line setting
    • Programming the queue time-out
    • Programming the overflow set
    • Setting the name
  • Telephone features
    • Installing Enterprise Edge telephones
    • Naming a telephone or a line
    • Moving telephones
    • Stopping calls from ringing at your telephone using Do Not Disturb (DND)
      • Stopping calls
      • Refusing to answer a call
      • Canceling Do Not Disturb
      • Using Do Not Disturb
    • Using Background Music
      • Turning Background Music off
  • ISDN PRI
    • Benefits
    • ISDN PRI features
      • Network Name Display for PRI
      • Name and number blocking for PRI
      • Emergency 911 Dialing
      • 2-way DID
      • Call by Call service selection for PRI
      • Dialing Plan and PRI
    • Service provider features
      • Call Forward
      • Canceling Call Forward
      • Calling the number your calls are forwarded to
      • Automatic Call Back
      • Automatic Recall
    • ISDN applications for PRI
      • Videoconferencing and video telephony
      • Desktop conferencing
      • File transfer
      • Telecommuting
      • Group 4 fax
      • Remote LAN access
      • Leased line backup
      • LAN to LAN bridging
      • Internet and database access
  • Using System features
    • Using alternate or scheduled services
      • Preventing certain calls from being made
      • Making additional telephones ring
      • Changing the lines used by outgoing calls
    • Turning Services on and off
      • An example of how to turn on a Service manually
    • Turning Services on and off using feature codes
      • Viewing the active Services from a two-line display telephone
      • Viewing the active Services from a one-line display telephone
    • User passwords
      • Registration password
      • Clearing a Call Log password
    • Using special telephones
      • Direct-dial
      • Changing the directdial telephone assignments
      • Hotline
      • Bypassing a Hotline
      • Making a telephone a hotline telephone
      • Control telephone
    • Using Set lock
    • Changing Set Lock programming for a telephone
    • Using an auxiliary ringer
      • Turning the auxiliary ringer for a telephone on or off
    • Using Host System dialing signals
      • Link
      • Preventing a telephone from using Link
      • Pause
      • Long Tones
      • Programmed Release
      • Run/Stop
      • Wait for Dial Tone
      • Using pulse dialing for a call
    • Using your Enterprise Edge system from an external location
      • Controlling access to your Enterprise Edge system
    • Direct inward system access (DISA)
      • Class of Service (COS)
      • Maintaining security
      • Accessing Enterprise Edge remotely over the public network
    • Tones
    • Using Class of Service (COS) passwords
      • Changing your Class of Service
  • General System features
    • Pulse or tone dialing
    • Disconnect supervision
    • Hunt Groups
    • Internal numbers
    • Line assignment
    • Target line
    • Line pools
    • Overflow call routing
    • M7100 telephone
      • Memory buttons
      • Oneline display
      • Prime line
      • Private lines
      • Volume bar
      • Wall mounting
  • Companion Features
    • Programming Companion Wireless
      • Registration password
      • Portable telephone programming
      • Radio data
      • Registering individual portables
    • System programming
      • Twinning between portables and Enterprise Edge wireline telephones
    • Using your portable telephone
      • Using Enterprise Edge features
      • Using new features
      • Supporting additional features for portables
  • Troubleshooting
    • Using the alarm telephone
    • Reporting and recording alarm codes
    • Testing the telephone
      • Testing the telephone display
      • Testing the telephone buttons
      • Testing the speaker in the telephone handset
      • Testing the telephone headset
      • Testing the telephone speaker
      • Testing the power supply to a telephone
  • Common feature displays
  • Appendix A: Feature Codes
  • Index