Overland Storage REO 9000 - Manual (Page 120)

120 X Basic Troubleshooting
Overland Storage REO 9000 with ProtectionPAC Software
Sending the Log Files to Technical Support
The REO Appliance creates and maintains log files that contain
diagnostic information intended for use by Overland Storage Technical
Support in troubleshooting issues you might encounter. The logs are
updated every 60 seconds, with new information appended to the
beginning of the applicable file. When the maximum log-file size is
reached, previous information is deleted so that new information can be
added.
To locate the logs (if requested by Technical Support)
1 Access the mapped network drive \\REO\programs, and open the logs
folder.
2 Use your e-mail application to forward copies of the files to:
[email protected] .
Tip: If the files are significant in size, consider using an application such
as WinZip to compress the logs folder and send the compressed version
of the folder instead.
Unable to Access the REO Appliance
If you cannot access the REO Appliance through the console or through
the Data Ports, try the following:
1 Check the LED lights on the REO Appliance.
If lights are not on, check all connections between the REO Appliance and
the power source.
2 Make sure that all applicable IP addresses are correct.
3 Make sure the network cables are properly installed.
The network cables must be securely attached at all connections. If the
cables appear to be properly attached but the problem persists, try
different cables.
Open the
logs folder.
Send copies of all files.