Output Solutions 650 - Manual (Page 70)

9. Troubleshooting
How to Use This Section
There are some examples which will help you to solve the printer troubles that may occur
during use.
Warning:
If there are mechanical or electrical troubles, don’t repair by yourself. Ask
your service centre for help.
If you cannot find the troubles in the following pages, please contact your local
service office for technical support.
1. Find the category in which your problem occurs. The problem categories are:
• Power-related Problems
• Uncompleted Power On
• Ribbon or Carriage related Problems
• Paper-related Problems
• Print-related Problems
• No Printout
2. Find the symptom description that most closely matches the printer symptom.
3. Try the first suggestion under that heading.
4. If the suggestion does not cure the problem, try the next suggestion.
5. If none of the suggestions enable you to continue printing, or if the fault is not listed,
contact your service office.
9.1 Power-related Problems
• The power indicator does not come on when power is switched on.
• Check that the power cord and plug are securely fitted to the printer and to an electrical
outlet.
• Ask for the power connector connections to be verified.
• Ask for the building electrical supply to be verified.
9.2 Uncompleted Power On
After you powered on the printer, the printhead does not return to the left edge, which
means the printer did not finish the internal self test.
• Check whether the component used to protect the printhead and the sponge have
been removed or not.
• Check if there is any object which is blocking the motor.
• Check whether the top cover is closed or not.
• Restart the printer to try again.
• Check whether the printhead moves smoothly or not.
• Check whether the ribbon box is settled correctly or not.
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