Chapter 7 – Printronix P7000 Cartridge Ribbon Printer User Manual
Page 314
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Chapter
7
Diagnosing Problems
SHUTTLE TYPE NOT
SUPPORTED*
No
The shuttle type was not
detected at power-up or
the shuttle installed in the
printer is not supported
by the firmware.
Contact your authorized service
representative.
1
SOFTWARE ERROR*
CYCLE POWER
No
Application software tried
to perform illegal printer
function, or damaged
logic circuits found on
controller board.
Contact your authorized service
representative.
1
SPX FOUND, ERROR:
KEY NOT DETECTED
No
The controller board does
not have a security key.
Contact your authorized service
representative.
1
SPX NOT NEEDED
OPTIONS ENABLED
No
The user has attempted
to use the SPX to turn on
printer options that are
already enabled.
Contact your authorized service
representative.
1
STACK OVERFLOW*
No
Firmware error on
controller board.
Contact your authorized service
representative.
1
STACK UNDERFLOW*
No
Firmware error on the
controller board.
Contact your authorized service
representative.
1
STACKER FAULT
Yes
Stacker is not functioning
correctly.
Check for obstructions in the
stacker area. If fault persists,
contact your authorized service
representative.
1
STACKER FULL
Yes
Status message: the
power paper stacker is
full of paper.
Unload the stacker. If fault persists,
contact your authorized service
representative.
1
STACKER JAM
Yes
This message is
triggered if there is paper
inside the throat of the
stacker elevator, but the
elevator is not moving.
1. Open the cabinet rear door and
check for obstructions preventing
elevator movement. Remove any
obstructions.
2. Run the print job again. If the
message appears again, contact
your authorized service
representative.
1
TABLE MISMATCH
DOWNLOAD AGAIN
No
Indicates that the
software update has
failed and should be
reloaded.
Contact your authorized service
representative.
1
TCB CORRUPTED*
No
Task Control Block
Corrupted. Firmware
error on controller board.
Contact your authorized service
representative.
1
Table 17. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation
Solution