Brother MFC-9800 - Manual (Page 186)

21 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
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Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA: 1-800-521-2846
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the printer. Calls must be made from within that country.
Error Messages
Error Message Cause Action
CHANGE DRUM
SOON The drum unit is near the end of its
life. Use the drum unit until you have a
print quality problem; then replace the
drum unit with a new one.
The drum counter was not reset. 1. Open the front cover, and then
press Clear.
2. Press 1 to reset.
CHECK PAPER
CHECK PAPER
#1
CHECK PAPER
#2 The MFC is out of paper or paper is
not properly loaded in the paper
cassette. Refill the cassette or remove the paper
and load it again.
CHECK PAPER
SIZE When you see this error, the paper in
the cassette does not match the paper
size you set in Menu, 1, 1. Either load the appropriate size paper
or change the default setting. (See
page 4-1).
CHECK SCAN
LOCK The scanner lock is locked. Release the scanner lock lever, and
then press Stop/Exit.
COMM. ERROR Poor phone line quality caused
communication error. Try the call again. If problem
continues, call Telephone Company
to check your phone line.
CONNECTION
FAIL You tried to poll a MFC that is not in
Polled Waiting mode. Verify the other party’s polling setup.